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Terms and Conditions

1. THESE TERMS

1.1 What these terms cover. These are the terms and conditions on which we supply products to you.

1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

2. INFORMATION ABOUT US AND HOW TO CONTACT US

2.1 In these terms and conditions ‘the Seller’ means Just Care Group Ltd. and the company’s website healthandbeautyonline.co.uk and ‘the Buyer’ means the purchaser of goods from the Seller under these terms and conditions.

2.2 How to contact us. You can contact us by telephoning our customer service team at 020 8453 8883 or by writing to us at Just Care Group Limited, Wimpole House, 1 Bashley Road, London, NW10 6TE. Company Registration: 06389382 VAT Registration: GB 923 2032 67

2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

3. OUR CONTRACT WITH YOU

3.1 How we will accept your order. When you place an order with healthandbeautyonline.co.uk we will send you an email to confirm receipt of your order and containing details of your order. Your order represents an offer to purchase a product which is accepted by us when we dispatch that product to you. Any products that are on the same order but are not dispatched do not form part of that contract.

3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

4. OVERSEAS ORDERS

4.1 The Seller welcomes overseas orders. The Buyer shall pay for cost of carriage which will vary depending on destination and weight of parcel. When ordering goods for delivery outside the United Kingdom the Buyer may be subject to import duties, taxes and clearance charges, which will be the responsibility of the Buyer. The Seller shall only accept payment for any overseas orders by bankers’ drafts or CHAPS transfers to be made at the time of order. Certain products are restricted for sale in the UK and its Islands only and cannot be shipped to other Countries outside of these restrictions.

5. OUR PRODUCTS

5.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

5.2 Product packaging may vary. The packaging of the product may vary from that shown in images on our website.

5.3 [Making sure your measurements are accurate. If we are making the product to measurements you have given us you are responsible for ensuring that these measurements are correct. You can find information and tips on how to measure on our website or by contacting us.]

6. YOUR RIGHTS TO MAKE CHANGES

6.1 If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

7. PROVIDING THE PRODUCTS

7.1 United Kingdom Free delivery on all orders over £40.00 including VAT to UK mainland except for:

a) some large and heavy furniture and equipment;

b) delivery to the following postcode prefixes: Any Channel Island Postcode, Any Isle of Man Postcode, PO30 - PO41, IV1 - IV36, IV40 - IV49, IV51 - IV56, PH17 - PH26, PH30 - PH44, PH49 - PH50, PA20 - PA49, PA60 - PA78, KW1 - KW17, KA26 - KA28, PL10 - PL19, PL22 - PL35, TR21 - TR25, ZE1 - ZE3, Any HS Postcode, Any BT Postcode,

c) any delivery made on Saturdays or at a specifically allocated time upon request;

7.2 The exceptions to free delivery under 7(a) will be quoted at the time of order for large furniture and equipment, Saturdays or at a specifically allocated time upon request. For the exempt postcodes, the charge for delivery is £6.00 for orders below £100.00 and is free delivery on orders over that amount.

7.3 Please state any special delivery requirements at time of ordering for us to give you a quotation. For orders of less than £40.00 including VAT there will be a standard delivery charge of £3.00 including VAT.

7.4 The Buyer shall ensure presence at the delivery address to sign for the delivery. The Buyer shall always check the number of parcels received upon delivery and sign the Consignment as ‘Unchecked’ to confirm that the items have not been inspected in respect of any damages and /or missing items. If the parcel appears damaged, the Buyer shall sign the Consignment as ‘Damaged’ and inform the Seller within 24 hours of receipt of goods.

7.5 If, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 10.2 will apply.

7.6 Next Day Delivery Orders must be received before 4:30pm Monday to Friday, for next working day delivery. Next day delivery only applies to items that are in stock. The Seller can accept no responsibility for transport delays causing late delivery of items.

7.7 Next day delivery is available to UK Mainland only and with the exceptions of postcode prefixes delivery to the following postcode prefixes: Any Channel Island Postcode, Any Isle of Man Postcode, PO30 - PO41, IV1 - IV36, IV40 - IV49, IV51 - IV56, PH17 - PH26, PH30 - PH44, PH49 - PH50, PA20 - PA49, PA60 - PA78, KW1 - KW17, KA26 - KA28, PL10 - PL19, PL22 - PL35, TR21 - TR25, ZE1 - ZE3, Any HS Postcode, Any BT Postcode.

7.8 The delivery charge for Parcelforce 24 is £6.95 inc VAT.

7.9 Europe Orders up to £150.00 will be charged at £10.00. Orders over £150.00 will be free delivery. Delivery will be 3-5 working days from confirmation of order. Orders can sometimes take up to 15 working days if held by your local customs department. If you have not received your order by then, please contact us and we will track the item for you.

7.10 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

7.11 When you become responsible for the goods. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us.

7.12 When you own goods. You own a product which is goods once we have received payment in full.

8. YOUR RIGHTS TO END THE CONTRACT

8.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

(a) If what you have bought is faulty or mis-described you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all your money back), see clause 11;

(b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;

(c) If you have just changed your mind about the product, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you must pay the costs of return of any goods;

(d) In all other cases (if we are not at fault and there is no right to change your mind), see clause 8.5.

8.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:

(a) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

(b) there is a risk that supply of the products may be significantly delayed because of events outside our control;

(c) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or

(d) you have a legal right to end the contract because of something we have done wrong.

8.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

8.4 When you don't have the right to change your mind. You do not have a right to change your mind in respect of:

(a) Custom made orders;

(b) products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;

(c) sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them; and

(d) any products which become mixed inseparably with other items after their delivery.

8.5 Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 8.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the product is delivered and paid for. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund [%] restocking free.

9. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)

9.1 Tell us you want to end the contract. To end the contract with us, please let us know by calling customer services on 020 8453 8883 or emailing us at sales@healthandbeautyonline.co.uk Please provide your name, home address, details of the order and, where available, your phone number and email address.

9.2 Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must post them back to us at Health & Beauty Online, Wimpole House, 1 Bashley Road, London, NW10 6TE or (if they are not suitable for posting) allow us to collect them from you. Please call customer services on 020 8453 8883 or email us at sales@healthandbeautyonline.co.uk for a return label or to arrange collection. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.

9.3 When we will pay the costs of return. We will pay the costs of return:

(a) if the products are faulty or mis-described;

(b) if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; or

(c) In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

9.4 What we charge for collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection. The costs of collection will be the same as our charges for standard delivery.

9.5 How we will refund you. We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

9.6 Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:

(a) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

(b) The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within [3-5] days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

(c) Where the product is a service, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.

9.7 When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:

(a) If the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 9.2.

(b) In all other cases, your refund will be made within 14 days of your telling us you have changed your mind

10. OUR RIGHTS TO END THE CONTRACT

10.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

(a) you do not make any payment to us when it is due and you still do not make payment within 3 days of us reminding you that payment is due; or

(b) you do not, within a reasonable time, allow us to deliver the products to you or collect them from us.

10.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you [£[ ] as compensation for the net costs we will incur as a result of your breaking the contract.

11. IF THERE IS A PROBLEM WITH THE PRODUCT

11.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at 020 8453 8883 or write to us at sales@healthandbeautyonline.co.uk.

11.2 Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

If your product is goods the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

· up to 30 days: if your goods are faulty, then you can get an immediate refund.

· up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.

· up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.

11.3 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. Please call customer services on 020 8453 8883 or email us at sales@healthandbeautyonline.co.uk for a return label or to arrange collection.

12. PRICE AND PAYMENT

12.1 United Kingdom All prices are in pound sterling and shown inclusive of VAT which will be charged at the current applicable rate. The prices on the website are correct at the time of goods being displayed but the Seller reserves the right to change them without prior notice to amend errors, omissions or any manufacturer’s price changes.

12.2 Europe & The Channel Islands All goods supplied to the Channel Islands and Non-UK destinations will be charged and sent with VAT. You as the buyer are responsible for any import or taxation costs applicable to your country.

12.3 It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

12.4 Payment is due to the Seller in full prior to despatch of goods. Payment must be made in British Sterling only and by one of the following methods: Visa, MasterCard, Delta, Maestro, Visa Electron and PayPal. Fraudulent use of Credit/Debit cards will be reported to the relevant authorities.

12.5 If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

13. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

13.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

13.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products.

13.3 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

14. HOW WE MAY USE YOUR PERSONAL INFORMATION

14.1 How we will use your personal information. We will use the personal information you provide to us:

(a) to supply the products to you;

(b) to process your payment for the products; and

(c) if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.

14.2 We will only give your personal information to third parties where the law either requires or allows us to do so.

15. OTHER IMPORTANT TERMS

15.1 Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms.

15.2 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

15.3 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

15.4 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.

Web Content

All content on the website is the property of Just Care Group Ltd or our suppliers. All software used on this website is the property of Just Care Group Ltd or our software suppliers. You may not extract or reutilise any of the contents of the website without the written permission from Just Care Group Ltd. Just Care Group Ltd grants you a limited license to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it except with the written permission from Just Care Group Ltd. This license does not include any resale or commercial use of this website or its contents, any downloading or copying of account information for the benefit of another seller. Neither this website nor any part of it may be reproduced, duplicated, copied, sold, re-sold, visited or otherwise exploited for any commercial purpose without the consent of Just Care Group Ltd.

Website Reviews

You must be registered with healthandbeautyonline.co.uk to write a review. We welcome your feedback and thank you for sharing your views and ratings with us and our other customers, however all reviews are monitored and must adhere to the following guidelines to be posted onto the review section of a product:

a) you can review any product that is for sale on healthandbeautyonline.co.uk;

b) reviews have to be relevant to the specific product quality, not the buying experience or delivery of the product;

c) please rate the product from 1 to 5 stars;

d) reviews will not be posted if they contain any of the following:

i. contains any derogatory comments to any other reviewer;

ii. contains any content that might be considered offensive or obscene including any use of expletives;

iii. false or defamatory statements or impersonating others; iv. contains spamming or advertising;

v. contains personal information about anyone such as phone numbers, addresses or Credit/Debit card numbers;

vi. no written reviews from suppliers or manufacturers will be accepted.

Customer Accounts

If you use our website, you will be responsible for maintaining the confidentiality of your account including your account and password and accept all responsibility for all activities that occur under your account and password. If you believe that your password has become known to anyone else, you must inform us immediately. Just Care Group Ltd reserves the right to terminate accounts or cancel orders at our discretion. If an order is cancelled you will not be charged.